Read our shipping policy

“Lighting up your world, one neon sign at a time”


At Neon By Design, we’re not just in the business of creating top-quality, tailor-made neon signs—we’re in the business of bringing your imagination to life. Our process, refined through years of experience and innovation, is designed to deliver your orders swiftly and smoothly.

Our Commitment

We believe that the success of our brand is deeply intertwined with the satisfaction of our customers. That’s why we’re committed to delivering your custom neon signs in the quickest possible time frame.

Our Manufacturing Process

Your orders are not just packaged products—they’re custom-crafted masterpieces, made just for you. This typically takes around 2-4 business days.

Shipping Details

Once your order is ready, we entrust it to the world’s most reliable postal services—Fedex, DHL, and others. Expect your parcel to reach you within 4-10 business days after it leaves our facility.

Tracking Your Order

We believe in keeping you informed every step of the way. That’s why we provide a tracking code, through which you can monitor the journey of your parcel.

Signature Requirement

For safety and assurance, we require a signature upon delivery of all our orders. This is our standard procedure, designed to ensure that your order reaches your hands securely.

Our Base of Operations

Our business and all sales and support staff are based out Utah, USA.

Our manufacturing facility is located in China, from where we ship our products to customers around the globe.

Customer Support

Got a question? Need more information? Our dedicated support team is always ready to assist. Reach us at


  • How long does it take to manufacture a custom sign?

  • What postal service do you use for shipping?

    • We use top global postal services, including Fedex and DHL, for shipping.
  • Can I track my order?

    • Yes, a tracking code will be provided for your parcel.
  • Is a signature required upon delivery?

    • Yes, we require a signature upon delivery for all orders.
  • Where is your business located?

    • Our head office, all sales and support staff are based in Utah.  Our manufacturing facility is located in China.


I am absolutely thrilled with the neon sign I got from Neon By Design. The quality is top-notch, and it was delivered much faster than I expected. Great service!” – John Downs

What Sets Us Apart

At Neon By Design, we pride ourselves on three things—our speedy manufacturing times, reputable postal services, and our commitment to customer satisfaction.

Contact Us

Have more queries or just want to say hi? Connect with us at We’d love to hear from you!


Neon By Design – Your light in the dark.